Return and Refund Policy
If you are dissatisfied with your order for any reason, we want to do all we can to correct it. Below you will find our terms and conditions for Returns and Refunds.
We will accept returns for items purchased from and shipped by The Woodturning Store, for 30 days after the original purchase subject to the condition of the returned item (see below).
Items that are sold as “Open Box”, “A-Stock", “B-Stock", “Used” and “Final Sale” are non-returnable. This will be clearly stated at the time of purchase.
Items that are drop shipped from a manufacturer are subject to the terms and conditions of the policies of that manufacturer. Most drop shipped items are not returnable. Drop shipped items that are received damaged or defective will be handled according to the manufacturer's terms and conditions.
Any item that is special ordered is not eligible for a return or refund. Special order items are products that are not normally stocked and sold by The Woodturning Store, but are specifically ordered for a customer.
All return requests must have a valid Returned Merchandise Authorization Number (RMA#) which can be obtained online through your account, on your order page. If you need assistance on how to obtain an RMA#, please follow the instructions here.
Return Shipping Instructions
Once an RMA# is obtained, the buyer can ship the item to us at:
The Woodturning Store
81H East Jefryn Blvd
Deer Park, NY 11729
A copy of your order should be placed in the box and the RMA number should be written on the outside of the shipping box as well as on your order page. All items must be placed in a proper shipping box and you must not use the product packaging as a shipping box. Please do not write or place labels on the product packaging, this will incur a fee as described in the section below since the packaging will no longer be usable.
The return shipment must be postmarked within 30 days of purchase and must be shipped with a carrier such as UPS, USPS, Fedex or DHL that can provide a tracking number. We suggest that the package be insured and have delivery confirmation. We are not responsible for items that are not received or damaged in transit back to us.
You may want to email us at firstname.lastname@example.org with your tracking information so we can monitor its arrival.
Refund Payment Method Policy
If a refund will be applied to your order, the refund will be in the same form that was used for the original payment (Credit Card, Paypal, Gift Certificate, etc). Please allow two to three business days for us to process your refund. Your payment processer will take additional time to complete the transaction.
Refund Eligibility Policy
The Woodturning Store inspects all items upon return. We reserve the right to either deny a refund or charge a restocking fee plus the cost of shipping for any item returned to our facility.
Items that are stocked and shipped from The Woodturning Store warehouse will be refunded as described below, based upon the returned condition:
- New condition without signs of wear and tear, complete with all parts and instruction manuals, with new packaging will be provided a full refund of the purchase price, plus applicable taxes, excluding shipping charges.
- New or like new condition, complete with all parts and instruction manuals but with missing or damaged packaging will incur a 15% restocking fee.
- Lightly used condition (slight signs of wear and tear) complete with all parts will incur a 25% restocking fee.
- Used condition (clear signs of heavy use / significant wear and tear) complete with all parts will incur a 50% or more restocking fee.
- Any condition with missing or damaged parts cannot be accepted and no refund can be given. The item can be returned to the buyer at the buyer’s expense.
Items Received in Damaged Condition
Although we do our best to insure your items arrive safely, sometimes shipping damage does occur. If you suspect that a product was damaged in transit, and you are in the presence of the shipping carrier/driver, ask that “Item Damaged” be noted with the carrier. This may not be possible if you are not present at the time of delivery. In both cases, open the package and complete a detailed inspection of the product received. Please email us with an explanation of the situation and provide photos of the damaged product and packaging. We will determine the next course of action.
Items Received in Defective Condition or Missing Parts
If you find that your product is defective or missing parts, please notify us within seven business days of receiving your item. Please email us with an explanation of the situation and provide photos, if applicable. We will contact you and work with you on the resolution of your issue.
Shipments Returned Due to Incorrect or Invalid Shipping Address Provided
If a package is returned to The Woodturning Store due to a shipping address provided by the customer as “undeliverable”, “invalid” or “incorrect”, the customer will be responsible for any additional shipping costs or return shipping cost.
The Woodturning Store is not responsible for packages delivered incorrectly due to incorrect shipping information provided, such as a previous residence or business address.