Special Orders - Drop Shipping Info
We aim to stock all of the items that we sell. However, some items are specially made to order and some are just not practical to ship from our warehouse when they could more easily be shipped directly from our manufacturers.
Please Read Our Special Order and Drop Shipping Policy:
Special Order Items – Ordering
Most Robust lathes are made specifically for you in their factory in Barneveld Wisconsin. Robust lathes usually have a lead time of six weeks or more. Please call us for availability and lead times.
Most Oneway lathes are made specifically for you in their factory in Stratford, Ontario, Canada. Oneway lathes usually have a lead time of four to six weeks. Please call us for availability and lead times.
Powermatic and Jet Machinery
Machinery sold by Powermatic and Jet are not made for individual customers and are usually in stock in their warehouse in Tennessee. We are full line dealers for Jet, Powermatic and Wilton. Not every product is listed on our website, but we are able to special order any item for you.
Drop Shipped Items - Shipping Policy and Rates
Our drop ship manufactures all charge a shipping fee which will vary, based upon the item, its weight, your location and delivery requirements. We will charge you exactly what the manufacturer charges us as their drop shipping fee. Our website will show basic rates for drop shipped items. Please contact us to discuss your specific needs.
Special Order and Drop Shipped Items - Return Policy
Items that are Special Ordered, including items drop shipped from the manufacturer are not returnable. Before you place your order, please make sure the item is exactly what you want.
In extreme cases, if you insist on returning a special order or drop shipped item, you will be responsible for:
- The original shipping cost to you
- Return shiping cost to our warehouse or the manufacturer. Truck freight shipping.
- A restocking fee of up to 50% or more
Special Order and Drop Shipped Items - Policy for Defective Items
Items that are Special Ordered, including items drop shipped from the manufacturer which are not fully functional upon arrival will be handled by the technical support department and policies of the manufacturer. These items are not returnable, unless determined to be the final resolution by the manufacturer. Our manufacturers have excellent technical support departments which can handle just about every issue that might arise with your item. Please call us first and we will arrange the communication between you and the manufacturer.