Shipping & Returns

Shipping:

The Flat Rate Shipping charge is for $4.95 for all orders of $99.99* or less which are shipped to the contiguous 48 United States.  We will use a standard carrier like USPS or UPS (at our discretion).  You will usually receive your order in 1-5 business days

We offer Free Standard Ground Shipping for all orders placed over $99.99* which are shipped to the contiguous 48 United States .

Orders shipped to Hawaii, Alaska, US territories, Canada, Mexico and all other International locations will incur an additional shipping charge. We have to do this because the shipping charges to these locations are much, much higher than the US48 and cannot be absorbed in our extremely competitive prices. Please accept our apologies for the inconvenience.

*Please note that Robust lathes, shipped from their factory in Barneveld WI will incur a shipping charge as calucated by your zip code and delivery requirements.

In stock Robust lathes purchased and picked up here in our warehouse will not incur a shipping charge.

Also, some heavy weight or large items may be excluded from our Free Ground Shipping Offer and this will be noted on the listing. In some cases we may need to adjust your invoice if our automatic checkout system does not calculate shipping costs as described here. We will notify you of any errors before submitting your payment.

Returns:

The Woodturning Store will accept returns for 30 days after an order is received by the customer.

All return requests must have a valid RMA # which can be obtained by email or by calling our customer service number. Returns without an RMA number cannot be processed. The reason for return must be clearly stated when applying for an RMA number. The return shipment must be postmarked within 30 days of delivery of the item to the customer.

The maximum amount of any refund is the cost of the purchased item, including sales tax, if applicable, and excluding any shipping and / or handling charges. The customer must incur the cost of shipping the item back to The Woodturning Store.

The return shipment must be with a standard carrier such as UPS, USPS, Fedex or DHL and service type should have a reasonable delivery time. Return signature is required for proof of delivery to The Instrument Store. 

We can only accept items that are returned without signs of wear and tear and with all of the original contents and packaging.

Products in less-than-new condition, or without original packaging will automatically be charged a restocking fee of 20%. 

Occasionally items are sold as “demos”, “as-is”, “used” and “final sale”, these items are not returnable. Items sold in this manner are clearly stated as such at the time of purchase.  When exchanging an item, the original item must be returned and accepted by The Woodturning Store, prior to the replacement being sent out.

Any standard order can be cancelled at any time, if the item has not been shipped from our warehouse. If the item has shipped, we will make every attempt to have the item returned by the carrier before delivery to the customer. If we are successful, there is no penalty or restocking fee. If we are not successful and the product is delivered, than the standard return policy stated above applies.

Special ordered products may not be returnable or may incur a restocking fee. If applicable, this will be stated on the original invoice.

Our address for return shipping is:

The Woodturning Store
81H East Jefryn Blvd
Deer Park, NY 11729

(631) 421-8665